TREAD+ Request Form

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), we are announcing a voluntary recall of all Tread+ units due to a risk of serious injury or death caused by the Tread+ pulling and entrapping users, children, pets or objects beneath the treadmill.

  • If you wish to return your Tread+, we are offering a full refund through November 6, 2022, or a prorated refund if you return your Tread+ after that date.  The team will reach out in the coming weeks to schedule your return.

  • Wait for Free Repair: Peloton intends to work closely with the CPSC to have an approved repair available for you free of charge. In the interim, we recommend you immediately stop using your Tread.   

  • Alternatively, at your request, we will relocate the Tread+ to a location in your home where access by children or pets is restricted, free of charge.

Please enter your information below to start your request.

For additional information, please visit support.onepeloton.com.  


If you don't know your Order ID, please type 'Unknown' to enter product serial number on the next page instead.